The new Pipeliner CRM Add-in for Intercom allows you to immediately see whether a visitor contacting you through Intercom is a current contact within Pipeliner CRM. If they are, then contact details immediately display. Plus can even open their Pipeliner contact information right in Intercom so you can have an even more informed conversation with them. Plus now that you know who they are you can even transfer them to the person in your organizationOrganization Organization is a cohesive group of people working together and formally bound by a shared identity (e.g., one team, company, club, etc.) and a common purpose (e.g., business growth, athletic victory, etc.). who owns the relationship.
If the Intercom visitor is not an existing contact, then you can easily create them as a new contact in Pipeliner with one click. If there is any additional information you need that is not automatically displayed you can quickly and easily manually add it. By being able to add these new visitors as new contacts you can now push their information into your leadLead Lead refers to a prospect or potential customer (who can be an individual or organization) that exhibits interest in your service or product; or any additional information about such entity. flow process.
About Intercom
Intercom is a leading software firm that focusses on business messagingMessaging Messaging is the process of communicating your brand’s value proposition, the benefits you offer, and the perceived meaning of such communication among your target audience. and customerCustomer Customer is an individual or an organization that purchases a product or signs up for a service offered by a business. communication solutions. Established in 2011, the company has transformed business-customer interactions by offering a platform that integrates live chat, bots, and customer dataData Data is a set of quantitative and qualitative facts that can be used as reference or inputs for computations, analyses, descriptions, predictions, reasoning and planning. in a one location. Intercom’s cutting-edge solutions aim to improve customer engagementEngagement Engagement is the state or process of keeping a specific class of audience (employees, management, customers, etc.) interested about a company or brand and invested in its success because of its perceived relevance and benefits to the audience. and happiness, facilitating personalised and efficient communication between businesses and their customers. The platform is extensively utilised by organisations of all scales, from startups to huge corporations, across diverse sectors, enhancing their customer care, marketingMarketing Marketing is the field, set of actions, or practice of making a product or service desirable to a target consumer segment, with the ultimate aim of effecting a purchase., and sales operationsSales Operations Sales Operations is a collection of aligned business processes, strategic implementations and other activities aimed at achieving organizational goals, specially in the areas of sales revenue, market coverage and growth.. Intercom has positioned itself as a pioneer in customer interaction by prioritising userUser User means a person who uses or consumes a product or a service, usually a digital device or an online service.-friendliness, seamless integration, and advanced technology, consistently adapting to the shifting requirements of businesses and their clientele.
Pipeliner Automation Hub
This is a direct integration, developed as part of Pipeliner CRM application.
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