Freshservice › A IT Service Management

Freshservice is a cloud-based IT Service Management (ITSM) solutionSolution Solution is a combination of ideas, strategies, processes, technologies and services that effectively helps an organization achieve its goals or hurdle its challenges. designed to help organizations streamline their IT services and support. It offers a suite of tools that facilitate the management of IT processes and delivery of services to employees or customers. Here’s what Freshservice does and how it’s used:

What Freshservice Does

1. Incident Management: Freshservice allows IT teams to track and manage issues or incidents reported by users, ensuring timely resolution. This includes categorization, prioritization, and assignment of incidents to the right team members.
2. Service Request Management: It provides a self-service portal where users can request IT services, access information, and track the status of their requests, reducing the workload on IT staff.
3. Asset Management: Freshservice helps organizations manage their IT assets, including hardware, software, and contracts. It tracks asset lifecycle from procurementProcurement Procurement is the process of finding and acquiring goods and services, usually involving demand assessment, bid reviews, approval requests and transaction logging. to disposal, ensuring optimal utilization and compliance.
4. Change and Release Management: The platform supports planning, implementing, and monitoring IT changes with minimal risk and disruption. It ensures that changes are reviewed, approved, and documented.
5. Problem Management: Freshservice aids in identifying and analyzing recurring incidents or problems, facilitating root cause analysis and the implementation of permanent solutions to prevent future occurrences.
6. Knowledge Base: It enables the creation and sharing of a knowledge base, offering articles and solutions for common issues, which users can access to resolve problems independently.
7. Reporting and AnalyticsAnalytics Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance).: Freshservice provides comprehensive reporting and analytics features, offering insights into IT service performance, incident trends, and customerCustomer Customer is an individual or an organization that purchases a product or signs up for a service offered by a business. satisfaction, helping teams make informed decisions.

Freshservice is used by businesses of all sizes to improve their IT service delivery, enhance employee productivity, and streamline IT operations with a focus on automation and userUser User means a person who uses or consumes a product or a service, usually a digital device or an online service. experience.

Integration with Pipeliner CRM

Business professionals that want to integrate Freshservice with Pipeliner CRM like that Pipeliner’s native integration give them the power to sync all dataData Data is a set of quantitative and qualitative facts that can be used as reference or inputs for computations, analyses, descriptions, predictions, reasoning and planning., connect deeply, and configure flexible workflows. With Pipeliner, organizations can:

• Create custom workflows
• Receive hands-on support for ensured success

See how Pipeliner’s enterpriseEnterprise Enterprise (in the context of sales) is a relatively large organization typically composed of multiple levels, locations, and departments which need multi-layer software systems that support collaboration across a large corporate environment.-scale API integration platform can transform your business. Request a demo today of FreshService and automation.